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Shipping Policy




PLEASE NOTE: STANDARD SHIPPING IS FREE! If you order by the designated cut-off dates (see below) your order should arrive in time for the holidays! If you order after this cut-off EITHER choose an Express option or call 1-888-741-2221 for estimated arrival time.

Holiday Cut Off Dates:

THANKSGIVING (November 27th 2014):
Wednesday, November 19th NOON EST – Last Day for all Standard Delivery
Monday, November 24th NOON EST – Last Day Express
Tuesday, November 25th NOON EST - Last Day Super Express


NO UPS Pickups or Deliveries on Friday, November 28th

CHRISTMAS:

Christmas – Thursday, December 25th

Monday, December 15th NOON EST - Last Day West Coast/Mid-West STANDARD
Friday, December 19th NOON EST - Last Day East Coast STANDARD
Monday, December 22nd NOON EST – Last Day Express
Tuesday, December 23rd NOON EST – Last Day Super Express


NEW YEARS:

New Years – Thursday, January 1st

Thursday, December 18th NOON EST - Last Day West Coast/Mid-West STANDARD
Friday, December 26th NOON EST - Last Day East Coast STANDARD
Monday, December 29th NOON EST - Last Day Express
Tuesday, December 30th NOON EST – Last Day Super Express




Standard Service

The customer pays no shipping charges for Standard Delivery within the continental U.S. which excludes Alaska and Hawaii. Please see below. Shipment of orders will occur within two business days of the order being placed. Upgraded shipments (Express and Super Express) will take priority. Standard delivery will be 5-7 business days after shipping. Standard shipping will apply unless Express or Super Express is requested. We ship UPS whenever possible. Please provide complete street addresses, including any apartment or suite numbers. Orders received after 10:00 am EST will be processed the next business day. Perishable items will Ship Mondays, and Tuesdays and Wednesdays. If there is any question on the perishable nature of the product, please call the toll free number listed at the top of our website. Note: If ordering more than one item, your order may arrive in separate packages or on different days.

Alaska and Hawaii Shipping: Please call Customer Service (888 741 2221) to place your order and for additional shipping charges. Shipping charges applied to online web orders for delivery to SK and HI do not reflect the total shipping charge. Charges for shipping to these states are on a per item basis based on the shipping destination within the state.

Express Service
If you choose Express Service for delivery within 2-3 business days after shipping, a charge of $15 per item will be added. Orders received after 10:00 am EST will be processed the next business day. Perishable items may not ship on Wednesday under the Express option, if the travel time will not allow for package to arrive on Friday. Shipping charges are not refundable due to late shipment, only late delivery.

Super Express Service
If you choose Super Express Service for delivery within 1-2 business days after shipping, a charge of $25 per item will be added. Orders received after 10:00am EST will be processed the next business day. Perishable items will not be shipped on Friday, to avoid spoilage of items held in transit over a weekend. Shipping charges are not refundable due to late shipment, only late delivery.

Saturday Delivery Super Express Service - UPS Saturday delivery is not available to all locations. Please call our Customer Service Department (Mon-Fri, 8am-5pm, 1-888-741-2221) to inquire if this option is available in your delivery area and to place your order. An additional charge of $25 (per item quantity) will be applied to the Super Express delivery fee.

U.S. Mail - We ship only select items to P. O. Boxes and APO/FPO addresses. Tracking of USPS deliveries is not available.

PLEASE NOTE - Perishable items are shipped UPS on Monday & Tuesday, unless Express or Super Express Service is requested. These must be delivered to street addresses and refrigerated or frozen upon receipt. However, we cannot be responsible for loss or spoilage of items shipped to improper addresses or where no one is available to accept delivery. During seasons of extreme heat, some products may require upgraded delivery services to ensure maximum quality. Items ordered together may be delivered separately.

We ship UPS whenever possible. Please provide complete street addresses, including any apartment or suite numbers. Note: If ordering more than one item, your order may arrive in separate packages or on different days.

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